Shipping & Delivery Policy

• As soon as your payment is confirmed (usually within seconds), the product appears in My products in your FitTribe account, and you get an in-app notification.
• Log in at any time, on any device, with the email address you used to buy.
• Access is available worldwide, as long as you have an internet connection.

• PDFs — open or download them from My products.
• Video courses — watch the lessons inside the app.
• Programs — start right away. New content unlocks day by day, as described on the program (either from the day you start, or on the program’s fixed dates).
• 1-on-1 video calls — pick a time from the influencer’s available slots in My products; the call link is shown there.
• Memberships — everything the membership includes is available immediately and for as long as it’s active.

If a product doesn’t appear within 24 hours of paying, first check you’re logged in with the same email you paid with. Still missing? Email hello@myfittribe.app with your payment details and we’ll sort it out — or refund you, as described in our Refund & Cancellation Policy.