Refund & Cancellation Policy

7-day money-back guarantee. If a program isn’t right for you, ask for a refund within 7 days of purchase and we’ll refund you in full. After 7 days, programs are non-refundable.

These are delivered instantly and can’t be “returned”, so they are non-refundable once access is given, except when:

• you were charged twice for the same product,
• you were charged but didn’t get access, and we couldn’t fix it within 48 hours, or
• the product is substantially different from its description.

In these cases, contact us within 7 days of purchase.

• You can cancel or reschedule up to 12 hours before your session from My products. If you’d prefer a refund instead of rebooking, email us before the session and we’ll refund you in full.
• Cancellations less than 12 hours before, or missing the session, are not refundable.
• If the influencer cancels or doesn’t attend, you’ll get a full refund or a free reschedule — your choice.

• Cancel anytime. Your membership stops renewing, and you keep access until the end of the month or year you’ve paid for.
• We don’t refund partly used periods.
• Forgot to cancel? Contact us within 48 hours of a renewal charge. If you haven’t used the membership since it renewed, we’ll refund that renewal.

To cancel, email us with the email address you use on FitTribe, or use the cancel option in your account where available.

Email hello@myfittribe.app with:

• the email address of your FitTribe account,
• the product and the date you bought it, and
• the reason for the refund.

We reply within 2 working days.

• Approved refunds are sent back to your original payment method within 5–7 working days. Your bank or card issuer may take a few extra days to show it.
• We refund the amount you paid, in the currency you paid. Differences caused by currency conversion or bank charges are outside our control.
• When a product is refunded, access to it ends.

If something’s wrong, please contact us before disputing a payment with your bank — it’s faster for you and we’re happy to help. Accounts with chargebacks for products that were delivered may be suspended.